How Inmate Phone Service Systems Work

Inmate phone services operate differently than standard telecommunication systems. Most correctional facilities contract with specialized providers who implement secure communication infrastructure. These systems typically include call monitoring, recording capabilities, and specific restrictions on when and how often inmates can place calls. The process usually begins with inmates being assigned personal identification numbers (PINs) to access phones during designated times. Calls are typically collect or pre-paid, with most modern facilities transitioning to pre-paid models where funds must be deposited into accounts before communication can occur.

Correctional facilities prioritize security in these systems, implementing features like voice recognition, approved contact lists, and call duration limits to maintain safety while enabling necessary communication between inmates and their support networks.

Understanding Securus Inmate Calling Options

Securus Technologies is one of the largest providers of inmate communication services in the United States, serving thousands of correctional facilities. The company offers multiple communication channels beyond traditional phone calls. Their services typically include:

1. Traditional phone calls: Voice communication via facility phones

2. Video visitation: Remote visual communication through video screens

3. Messaging services: Similar to email but through a secure platform

4. Photo sharing: Ability to share approved photos with inmates

Setting up an account with Securus involves registering online or by phone, verifying your identity, and establishing payment methods. Securus offers multiple ways to fund accounts, including online payments, phone payments, and sometimes kiosks at correctional facilities. Their platform allows users to manage multiple inmates’ accounts in one place, making it more convenient for those who need to communicate with more than one incarcerated individual.

Managing Costs of Jail Phone Calls

The cost of jail phone calls varies significantly based on the facility, the communication provider, and whether the call is local or long-distance. Historically, inmate calls have been expensive, with rates sometimes reaching several dollars per minute. However, regulatory efforts in recent years have aimed to make these services more affordable.

Typical cost structures for jail phone calls may include:

• Connection fees (one-time charges at the start of each call)

• Per-minute rates (which can vary between $0.21 to over $1.00 per minute)

• Account maintenance fees

• Funding transaction fees (when adding money to an account)

To manage these costs effectively, consider utilizing prepaid account options rather than accepting collect calls, which usually incur higher rates. Some providers also offer subscription plans or bundled minute packages that can reduce per-minute costs for frequent communications.

Choosing the Right Prison Phone Service Provider

While many correctional facilities have exclusive contracts with specific providers, understanding the available options can help you maximize value and service quality. Major providers in the inmate communication industry include:

Provider Name	Services Offered	Key Features/Benefits
Securus Technologies	Phone, video, messaging	Wide coverage, mobile app, multiple funding options
GTL (Global Tel Link)	Phone, video, messaging, tablets	Comprehensive platform, tablet programs
ICSolutions	Phone, video, messaging	Competitive rates, 24/7 customer service
PayTel	Phone services, messaging	Focus on smaller facilities, regional coverage
NCIC	Phone, video	Often offers lower rates, simple interface

Prices, rates, or cost estimates mentioned in this article are based on the latest available information but may change over time. Independent research is advised before making financial decisions.

How to Send Money to Inmates for Phone Services

Funding an inmate’s phone account is essential for maintaining communication. There are several methods available for sending money to inmates specifically for communication services:

1. Online transfers through provider websites (Securus, GTL, etc.)

2. Mobile applications developed by service providers

3. Phone payments via customer service lines

4. Money orders sent directly to facilities or service providers

5. In-person kiosk payments at correctional facilities

6. Third-party money transfer services like Western Union or MoneyGram

When sending money, be aware of processing fees that can significantly impact the amount actually credited to the inmate’s account. Online payments typically process quickly (often within hours), while mail-based payments may take several days to process. Most providers also require verification of your identity before allowing you to fund an inmate’s account, so have identification information ready when establishing these services.

Understanding Legal Regulations for Prison Communications

Inmate communication services are subject to various regulations at federal, state, and local levels. In 2015, the Federal Communications Commission (FCC) attempted to cap interstate inmate calling rates, though some of these regulations have faced legal challenges. Different states have implemented their own rules regarding inmate call pricing, recording practices, and communication access.

Inmates typically have limited privacy during communications, as most phone calls are recorded and monitored. The exception is usually calls with legal counsel, which maintain attorney-client privilege. Understanding these limitations is important when communicating with incarcerated individuals.

Advocacy organizations continue to work toward more affordable and accessible communication options for inmates, recognizing that maintaining family connections positively affects rehabilitation and reduces recidivism rates. As regulations evolve, costs and accessibility of these services may change, potentially making communication more affordable and accessible for families of incarcerated individuals.