How Prison Phone Services Operate

Prison phone services are typically provided by specialized telecommunications companies that contract with correctional facilities. These services are designed with security features that allow prisons to monitor and record calls, limit call duration, and restrict calling to approved numbers. Unlike regular cell phone plans, inmates don’t own phones but instead use shared facility phones during designated times. Most systems operate on either collect call models (where the recipient pays) or prepaid accounts that inmates or their families fund. Security requirements and the monopolistic nature of these contracts contribute significantly to the higher costs associated with inmate calls.

Understanding Securus Inmate Phone Calls

Securus Technologies is one of the largest providers of inmate telecommunication services in the United States, serving thousands of correctional facilities. Their systems typically offer voice calling, video visitation, and messaging services. The Securus platform requires family members to create and fund an account before receiving calls. The company provides features like call scheduling, voicemail, and automated payment options. However, Securus has faced criticism and legal challenges regarding their pricing structures, with advocates arguing their rates place undue financial burdens on inmates’ families. Recent regulatory changes have pushed Securus and similar providers to adjust their pricing models in many jurisdictions.

Factors Affecting Inmate Phone Rates

Several key factors determine how much an inmate phone call costs. First is the facility type – federal prisons typically have lower rates than state or county facilities due to different regulations. Geographic location matters significantly, as different states have varying rules governing inmate call pricing. Call duration and type (local vs. long-distance) affect pricing, with longer and farther calls generally costing more. Additional fees often include account setup charges, payment processing fees, account maintenance fees, and charges for automated services. The commission structure between providers and facilities can also impact rates, as some contracts require providers to share revenue with the correctional institutions.

Finding Cheap Prison Calls

Reducing the cost of inmate calls requires understanding the available options. First, research whether the facility allows multiple phone service providers, as competition can sometimes lead to better rates. Take advantage of any prepaid options, which typically offer lower per-minute rates than collect calls. Some providers offer subscription plans or bulk minute purchases at discounted rates. Look for special promotions like free calls on holidays or discounted weekend rates. Consider alternatives like email services (where available) or postal mail for non-urgent communication. Advocacy organizations sometimes offer assistance programs for families struggling with communication costs.

Recent Regulations Affecting Inmate Phone Rates

The regulatory landscape for prison phone services has evolved significantly in recent years. The Federal Communications Commission (FCC) has implemented rate caps on interstate inmate calls, though these regulations have faced legal challenges. Many states have also passed legislation limiting what providers can charge for calls within state boundaries. The Prison Phone Justice campaign and similar advocacy efforts have raised awareness about the high cost of prison telecommunications and pushed for reform. Recent legislation in some states has explored making prison calls free or significantly reduced in cost, recognizing communication as essential for rehabilitation and reducing recidivism.

Comparing Major Prison Phone Service Providers

Understanding the differences between major providers can help families make informed decisions about which service to use when they have options.

Provider	Basic Call Rate Range	Additional Fees	Special Features
Securus Technologies	$0.15-$0.25/min for interstate calls	$3.99 account funding fee, $2.99-$3.99 monthly account maintenance	Video visitation, messaging app, monitoring tools for families
Global Tel Link (GTL)	$0.14-$0.25/min for interstate calls	$3-$5.95 funding fee, $2.99 monthly fee	Mobile app, voicemail, email services, photo sharing
ICSolutions	$0.15-$0.21/min for interstate calls	$3 funding fee, variable maintenance fees	Video visitation, voice messaging, online account management
PayTel	$0.13-$0.21/min for interstate calls	$3 funding fee, lower maintenance fees	Automated account management, voicemail features
Legacy Inmate Communications	$0.10-$0.21/min for interstate calls	$2-$3 funding fee, minimal maintenance fees	Basic calling services with fewer add-on charges

Prices, rates, or cost estimates mentioned in this article are based on the latest available information but may change over time. Independent research is advised before making financial decisions.

Impact of Communication Costs on Inmate Families

The financial burden of maintaining contact with incarcerated loved ones extends beyond just phone costs. Families often report spending hundreds of dollars monthly on communication, creating significant hardship for those already dealing with the economic impact of having a family member incarcerated. Studies show that regular contact with family members reduces recidivism rates and improves inmate mental health. However, when communication becomes unaffordable, these beneficial connections diminish. The disproportionate impact falls on low-income families who must often choose between basic necessities and staying in touch with incarcerated loved ones. This reality has prompted increasing discussion about whether prison communication should be viewed as a public good rather than a profit center.

Communication with incarcerated individuals remains challenging both logistically and financially. While regulations have begun addressing some of the most extreme pricing practices, significant barriers remain. Families seeking to maintain connections with incarcerated loved ones should research all available options, understand fee structures, and consider joining advocacy efforts for more affordable prison communication systems.