How Prison Phone Systems Work

Prison phone systems operate under strict security protocols that differ from regular telecommunications services. These systems typically include call monitoring, recording capabilities, and restrictions on when and how often inmates can make calls. Most facilities contract with specialized providers who install secure equipment throughout the facility. Unlike standard phone calls, inmate calls usually require collect calling, prepaid accounts, or debit calls where minutes are purchased through commissary accounts. The prison phone system also limits call duration, typically to 15-30 minutes, and restricts calling to approved phone numbers that undergo verification processes.

Managing Costs of Inmate Phone Calls

The cost of jail calls has historically been a significant burden for families with incarcerated loved ones. Until recent regulatory changes, some facilities charged as much as $14 per minute for calls. While the Federal Communications Commission has implemented some rate caps, costs still vary widely depending on several factors: whether the call is local or long-distance, the specific facility’s contract, and whether the call is made to a cell phone or landline. To manage these expenses, families often create dedicated budgets for communication, explore multiple service providers when options exist, and take advantage of any promotional rates or bulk minute purchases that might reduce per-minute costs.

ICSolutions Inmate Calling Features

ICSolutions is one of several companies providing inmate phone service across various correctional facilities in the United States. Their platform offers features designed specifically for the corrections environment while attempting to address family needs. Account holders can typically deposit funds through multiple channels including online payments, phone transactions, and sometimes kiosks at facilities. The ICSolutions platform includes options like voicemail features in some locations, scheduled calls when facilities permit this function, and notification systems that alert family members when their incarcerated loved one is attempting to contact them. Their services typically require an account setup with verified contact information before receiving calls.

Alternative Communication Methods in Corrections

While traditional phone calls remain the primary communication method, some facilities now offer additional options for inmate communication. Depending on the security level and facility policies, these might include:

1. Video visitation systems that function similar to video calling apps but on secure platforms

2. Secure messaging systems resembling limited email functionality

3. Tablet programs that allow for scheduled messaging and sometimes content access

4. Physical mail, which remains available in most facilities though often with significant processing delays

Each alternative comes with its own fee structure, and availability varies dramatically between facilities, even those within the same state system.

Selecting the Right Inmate Phone Service Provider

In many cases, inmates and their families don’t have a choice of provider, as correctional facilities typically contract with a single company. However, understanding which provider serves your loved one’s facility helps you prepare appropriately. Major inmate phone service providers in the United States include ICSolutions, Securus Technologies, GTL (now ViaPath Technologies), NCIC, and PayTel. Each offers different account management tools, payment options, and potential bundled services. When a loved one enters a facility, families should immediately identify the authorized provider, create necessary accounts, and understand that provider’s specific policies regarding deposits, refunds, and minimum payments.

Comparison of Major Inmate Calling Service Providers

Provider	Basic Call Rates*	Special Features	Payment Methods
ICSolutions	$0.21-$0.25/min for interstate	Voicemail in some facilities, automated funding	Credit cards, Western Union, MoneyGram, Lobby kiosks
Securus Technologies	$0.15-$0.21/min for interstate	Video visitation, email messaging, tablet programs	Online, phone payments, facility kiosks, cash deposits
ViaPath Technologies (formerly GTL)	$0.14-$0.25/min for interstate	Mobile app for funding, tablet services, messaging	Credit/debit cards, facility kiosks, third-party retailers
NCIC	$0.05-$0.21/min (depending on contract)	Web portal, PIN-free calling options	Credit cards, Money orders, Western Union

Prices, rates, or cost estimates mentioned in this article are based on the latest available information but may change over time. Independent research is advised before making financial decisions.

Impact of Recent Regulatory Changes on Inmate Calling

The inmate phone service industry has undergone significant regulatory scrutiny in recent years. The FCC has implemented various reforms aimed at making these services more affordable and accessible. These changes include caps on interstate calling rates, elimination of certain fees, and restrictions on commissions paid to correctional facilities. Understanding these regulations helps families advocate for their rights when issues arise. Despite improvements, many advocates continue pushing for additional reforms to further reduce costs and increase communication opportunities, recognizing the critical importance of regular contact between inmates and their support networks for successful rehabilitation and reduced recidivism.

The ability to maintain communication with incarcerated loved ones remains a vital component of family stability during imprisonment periods. By understanding the available systems, costs, and options, families can better navigate what remains a complicated and often expensive communication landscape.