How Do Inmate Phone Calls Work in County Jails?

Inmate phone systems in county jails operate differently than standard phone services. Incarcerated individuals typically don’t have access to personal mobile phones; instead, they use facility-provided phone systems. These systems are usually managed by third-party telecommunications providers that specialize in correctional services.

Most county jails offer shared phones in common areas that inmates can use during designated hours. To make calls, inmates must typically have an account with the facility’s phone service provider. Each inmate receives a personal identification number (PIN) to access their account when making calls. Calls are monitored and recorded by jail authorities, with the exception of privileged communications with attorneys. Time limits ranging from 15 to 30 minutes per call are standard in most county facilities to ensure fair access for all inmates.

What Are the Costs Associated with Jail Phone Calls?

The cost of jail phone calls has been a controversial topic due to historically high rates. While the Federal Communications Commission (FCC) has implemented some rate caps for interstate calls, rates can still vary significantly between facilities, especially for local and in-state calls.

Typical jail phone call costs include:

• Connection fees: One-time charges applied at the start of each call

• Per-minute rates: Ranging from $0.05 to $1.50 per minute depending on the facility

• Service fees: Additional charges for account maintenance or funding

• Taxes and regulatory charges: Government-mandated fees added to call costs

County jails often have higher rates than state and federal facilities. Calls from local jails can cost families hundreds of dollars monthly to maintain regular communication with an incarcerated loved one. Some facilities have implemented video visitation systems which sometimes carry their own fee structures.

Prices, rates, or cost estimates mentioned in this article are based on the latest available information but may change over time. Independent research is advised before making financial decisions.

How Can I Send Money to an Inmate for Phone Calls?

Funding an inmate’s phone account is necessary for them to make calls. Several methods exist to send money to incarcerated individuals for communication purposes:

1. Online Deposits: Most correctional phone service providers offer web portals where family members can deposit funds directly into an inmate’s phone account. Popular providers include Securus Technologies, GTL (Global Tel Link), and IC Solutions. These platforms typically accept credit/debit cards and sometimes electronic checks.

2. Mobile Applications: Many providers now offer smartphone apps that streamline the process of adding funds to an inmate’s account. These apps often provide additional features like notification services when balances run low.

3. Kiosks: Many jails have on-site kiosks in visitation areas where visitors can deposit cash directly into an inmate’s account.

4. Phone Deposits: Some services allow deposits by calling the provider’s customer service line and using a credit card to add funds.

5. Mail: Though less common today, some facilities still accept money orders mailed to the facility or to the service provider’s processing center.

When sending money, it’s important to have accurate information, including the inmate’s full name, ID number, and facility location. Most services charge fees for deposits, which can range from $2 to $10 or a percentage of the deposit amount.

How Does the Inmate Search Process Work?

Locating an incarcerated individual is often the first step in establishing communication. Most county jails maintain searchable online databases that provide basic information about current inmates. These inmate search systems are typically accessible through the county sheriff’s office or department of corrections website.

To conduct an inmate search, you’ll generally need:

• The inmate’s full legal name

• Date of birth (helpful but not always required)

• Booking number or inmate ID (if known)

County jail inmate search systems typically provide information including:

• Current housing location

• Booking date

• Charges

• Bond amounts

• Next court dates

• Expected release date (when available)

For those without internet access, most facilities offer phone-based inmate location services. Additionally, third-party websites aggregate inmate information from multiple jurisdictions, though these may not always be current or accurate. The most reliable source is always the official county jail or detention center website or phone line.

What Alternatives Exist for Communicating with County Jail Inmates?

While phone calls remain the primary method of communication with incarcerated individuals, several alternatives have emerged in county jail systems:

Video Visitation Systems: Many county jails have implemented video visitation technology, allowing families to schedule and conduct visits remotely using computers or mobile devices. While this reduces travel burdens for families, fees can be substantial, often ranging from $5 to $20 per session.

Electronic Messaging: Some facilities offer secure messaging systems similar to email. Family members purchase “stamps” or credits to send messages, which are screened before delivery to the inmate. Replies typically require additional credits purchased by the inmate or family.

Traditional Mail: Physical letters remain an important communication option and are often more affordable than electronic communications. However, many facilities have implemented mail scanning services where physical mail is digitized and delivered electronically to inmates.

In-Person Visitation: Though increasingly replaced by video systems, some county jails still offer face-to-face visitation options, typically requiring advance scheduling and adherence to strict facility guidelines.

Each communication alternative comes with its own set of regulations and potential costs. Families should check with the specific county jail for current policies, as these can change frequently and vary significantly between facilities.

Conclusion

Staying connected with incarcerated individuals requires navigating complex systems and regulations that vary between facilities. Understanding how jail phone systems work, properly funding inmate accounts, efficiently using inmate search tools, and exploring alternative communication methods can help maintain these crucial connections during incarceration. While technological advancements have expanded communication options in some ways, accessibility and affordability remain significant challenges for many families trying to maintain contact with loved ones in county jails.