A Complete Guide to Tracking Inmate Care Packages

Sending care packages to incarcerated loved ones represents an important way to maintain connections and provide essential supplies during their time in correctional facilities. However, once a package is sent, tracking becomes crucial to ensure delivery. Tracking prison care packages involves understanding facility-specific systems, working with approved vendors, and navigating the unique requirements of correctional institutions. This guide explores how to effectively track packages sent to inmates, the methods available through various providers, and best practices for ensuring your shipments reach their intended recipients.

How to Track Inmate Care Packages Through Approved Vendors

Correctional facilities typically only accept packages from approved vendors to maintain security protocols. Companies like Securepak, Union Supply, and Access Securepak have established tracking systems specifically for inmate care packages. Most vendors provide a tracking number upon purchase confirmation, which can be entered on their website to monitor the package’s journey. Many approved vendors feature dedicated tracking pages where you can enter your order number or tracking information. This approach helps families ensure their care packages are properly processed and delivered within the correctional system’s guidelines.

Understanding the Prison Commissary System and Package Delivery

The inmate commissary serves as the distribution center for most care packages within correctional facilities. When tracking packages, it’s important to understand that after passing through security screening, items are typically routed through the commissary before reaching the inmate. This additional step often adds time to the delivery process compared to standard package shipping. Most facilities have specific days designated for commissary distribution, which affects when your care package will actually reach your loved one after arriving at the facility. Tracking information usually shows delivery to the facility rather than to the specific inmate, as internal distribution follows institutional schedules.

Methods to Send Money to Inmates and Track Financial Transfers

When sending money to an inmate, tracking the financial transaction is just as important as tracking physical packages. Several services offer secure money transfer options with tracking capabilities. JPay, Access Corrections, and GovPayNet provide confirmation numbers for money transfers that can be used to verify when funds are deposited into an inmate’s account. These services typically offer online portals where senders can check the status of financial transfers in real-time. Some also provide email or text notifications when funds are successfully deposited. Understanding the tracking process for financial transfers helps ensure that money intended for commissary purchases or phone services reaches the inmate’s account properly.

Securepak Tracking System: Features and Limitations

Securepak offers one of the most comprehensive tracking systems for inmate care packages in many state and federal facilities. Their online portal allows family members to track packages from order processing through delivery to the correctional facility. The system typically updates at key milestones: order confirmation, processing, shipment, arrival at facility, and clearance through security. However, Securepak’s tracking has certain limitations – it generally cannot track internal movement within the facility after security clearance. Some facilities provide additional status updates through Securepak’s system, while others only confirm facility receipt. Understanding these limitations helps set realistic expectations about tracking visibility throughout the entire delivery process.

Best Practices for Ensuring Delivery of Prison Care Packages

Successful tracking and delivery of inmate care packages requires careful adherence to facility guidelines and vendor procedures. Always maintain records of order confirmations, tracking numbers, and transaction IDs for all packages sent. Consider scheduling deliveries to arrive mid-week, avoiding holidays and weekends when processing delays are common. Familiarize yourself with the specific facility’s contraband policies, as packages containing prohibited items will be rejected without reaching the tracking system. When using tracking systems, check updates regularly but understand that internal facility processes may not provide real-time information. Finally, maintain open communication with the inmate to confirm receipt, as this serves as the ultimate verification that the package was successfully delivered.

Comparison of Major Inmate Package Services and Their Tracking Features

Different package services offer varying levels of tracking capability and delivery assurance for inmate care packages. Understanding the differences helps families choose the most appropriate service for their needs.


Provider Tracking Features Delivery Timeframe Special Features
Securepak Online tracking portal, email notifications, customer service phone tracking 7-14 days Facility-specific catalogs, seasonal specials
Union Supply Order number tracking, email updates, SMS notifications 5-10 business days Customized care packages, bulk ordering options
Access Corrections Real-time tracking, automated delivery confirmation 7-10 business days Mobile app tracking, digital receipts
iCare Basic tracking with email updates, online order status 10-14 days Photo gift options, greeting card inclusion
Walkenhorst’s Online tracking portal, detailed delivery status updates 5-12 business days Specialized religious and ethnic food options

Prices, rates, or cost estimates mentioned in this article are based on the latest available information but may change over time. Independent research is advised before making financial decisions.


Understanding the tracking process for inmate care packages provides peace of mind and helps maintain connection with incarcerated loved ones. While each correctional facility and approved vendor has specific procedures and capabilities, the fundamental process remains similar across systems. By leveraging available tracking tools, maintaining proper documentation, and understanding facility-specific guidelines, families can effectively monitor their package deliveries and ensure their support reaches incarcerated loved ones. Tracking serves not just as a practical tool but as an important component in maintaining meaningful connections during incarceration.